Mission, Vision and Values of HM Hospitales
Our overall strategy is based on commitment to providing effective and efficient management focused on the safety and satisfaction of our patients and their relatives, our employees, our partners and our shareholders.
Therefore, at HM Hospitales we define our mission, vision and values as the management of healthcare, teaching and research services that contribute to the maintenance and improvement of the health of the population.
To offer health services focused on the care and well-being of our patients and their relatives, through comprehensive healthcare provision and an excellent quality of service, with a commitment to bringing value to our customers, our shareholders, our employees and the whole of society.
To be the leading national hospital group for healthcare, teaching and research focused on people.
Both in the provision of healthcare by healthcare professionals, and in the management of resources. All our processes must be seen as honest and transparent.
In the relationships between all those involved, not only visible in patients and their relatives, but also verifiable between professionals of the different healthcare activities.
Of the staff to be professional responsible, improving the quality of healthcare and the perception on which the different centres build their reputations.
Continuous innovation of diagnostic and therapeutic processes
To generate the best efficiency indicators in the healthcare sector, including teaching and research.
In the therapeutic focus of some conditions, with outstanding collaborations with leading international centres and the development of exemplary facilities for the treatment of cancer, heart disease and neurological disorders.
To managing the needs of our patients and their close relatives through tackling both their physical and spiritual needs and through active listening processes enabling us to maintain over time the excellence of our patient-focused healthcare policy.